Cancellation Policy
Dear Valued Clients,
We at The Natural Cleaning Co want to provide you and our staff with the best possible service. With this comes our ethical responsibilities not only to you but our staff also. We believe in the fair pay and conditions for our valued cleaning staff and equally want to make sure our clients are protected likewise with insurance and quality staff, hence our T&Cs.
We appreciate your understanding.
Cancellation Policy
Our Statement As a serious business,
when you book our service, we always show up on time and strive to give you the best cleaning service possible according to your needs and preferences. We are committed to serving you. When you cancel your booking in less than 48hrs, we lose the opportunity to serve other people and that’s a loss of income for our company.
When you cancel, our cleaners who were expecting to serve you, and committed to do your cleaning, will not be able to take any other jobs; Therefore, they will have a loss of income. Our cleaners and I can’t afford to have a loss of income because, like everyone, we have expenses. This is the only source of income we all have. I hope you understand our positions. It’s just a business practice to safeguard our interests while helping you with your domestic cleaning, home organization and carpet cleaning.
NDIS Cancellation Policy
Short Notice Cancellation – 2 clear business days
- This policy typically applies to non-DSW supports where a participant has provided less than two (2) clear business days’ notice of cancellation for a support, or if a participant does not show up for a scheduled support within a reasonable time or is not present at the agreed place within a reasonable time when the provider is travelling to deliver the support.
- The NDIS Pricing Arrangements and Price Limits document indicates that providers can claim for a Short Notice Cancellation – 2 clear business days, in respect of that support item.
- Providers may choose to waive the short notice cancellation fee at their discretion (this may relate to the individual circumstances of the participant) or offer better terms of a notice period from their own policies.
- The provider was not able to find alternative billable work for the relevant worker and are required to pay the worker for the time that would have been spent providing the support
- Providers should document the terms of short notice cancellations polices in participant service agreements.
General Cancellation Policy
If you need to reschedule or cancel for any reason, we ask you provide us with notice as soon as possible.
Please see the conditions below:
• Any cancellations/reschedule made before 72 hours of the scheduled date will incur NO penalty and can be refunded in full.
• Cancellations/reschedule within 72 Hours and before 9am on the business day before cleaning will incur 30% of the total price.
• 50% of the clean will be charged if cancelled or rescheduled after 9 am on the business day before cleaning.
• If 24 hours or less notice is given full rate of service will be charged. Lockouts
• If we arrive for your scheduled clean and cannot gain access to the property, the full cleaning rate will be applied.
Public Holiday Policy
If your Clean falls on a Public Holiday, we have three options.
- We come and complete your normal clean for Public Holiday Rates.
- We come and do a half Clean for the normal price.
- You cancel and pay 50% of the normal clean.
We ask that you inform us of your choice at least a week before the Public Holiday falls.
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